At our marketplace, we strive to provide a positive shopping experience for all of our customers. However, we understand that there may be times when a customer needs to return or exchange an item. Our refund policy is as follows:

• Customers have 14 days from the date of delivery to request a refund or exchange for any reason.
• Items must be returned in their original, unused condition, with all tags and packaging intact.
• Refunds will be issued to the original form of payment.
• Return shipping costs will be the responsibility of the customer unless the item is defective or the wrong item was shipped.
• Custom or personalized items are non-refundable.
• Refunds will be processed within 7-10 business days of receiving the returned item.

If you have any questions about our refund policy, please contact our customer service team for assistance.