Refund policy

At our marketplace, we strive to provide a positive shopping experience for all of our customers. However, we understand that there may be times when a customer needs to return or exchange an item. Our refund policy is as follows:

  • Customers have 14 days from the date of delivery to request a refund or exchange for any reason.
  • Items must be returned in their original, unused condition, with all tags and packaging intact.
  • Refunds will be issued to the original form of payment.
  • Return shipping costs will be the responsibility of the customer unless the item is defective or the wrong item was shipped.
  • Custom or personalized items are non-refundable.
  • Refunds will be processed within 7-10 business days of receiving the returned item.

If you have any questions about our refund policy, please contact our customer service team for assistance.