Seller Protection Policy
Supermarket's Seller Protection can offer a little extra peace of mind to
eligible sellers. When you qualify, Africans Supermarket will work with you to
resolve cases, investigate chargebacks, and help you deal with any other issues
that come up with your Africans Supermarket shop. This Seller Protection Policy
explains the steps you must take to be eligible for Seller Protection and the
types of items and transactions that may be covered.
and Transactions Not Eligible
Seller Eligibility Requirements
Eligible sellers are automatically enrolled in Seller Protection
— there is no application process. Here's what you need to do to make sure your
shop is covered:
Keep your shop in good standing (that means you are not violating any of Africans
B. Enroll in Africans Supermarket's payment platform, Africans
C. Fill out all of your Shop Policies (it's especially important to have
policies for returns, exchanges, and custom orders). Your Shop Policies have to
comply with Africans Supermarket's policies, as well as your local laws.
D. Use accurate photographs and descriptions when you list items.
E. Include reasonable and accurate processing times or
F. Cooperate with investigations conducted by Africans Supermarket. Promptly
provide any information requested by Africans Supermarket and cancel and refund
any transactions deemed invalid or unauthorized by Africans Supermarket.
Order Eligibility Requirements
Follow these steps to make sure your orders are covered by Africans
Supermarket's Seller Protection:
Ship your order according to the processing time or ship-by date you listed or
as agreed upon through Africans Supermarket Messages.
B. Ship the order to the address provided on Africans Supermarket. If your
buyer provides an alternate shipping address through Messages, be mindful
of fraud or scams. You may choose to cancel and refund the order
and ask the buyer to purchase the item again with the corrected shipping
C. Mark the order as shipped after you send it out. If you use Africans
Supermarket Shipping Labels, the order will automatically be marked as
D. Provide valid proof of shipping. Valid proof can include a
shipping or tracking number that shows the order route and delivery progress.
E. Use Africans Supermarket Payments to receive payment for the order.
Items and Transactions Not Eligible
While most items and transactions qualify for Seller Protection,
there are a few exceptions:
Items sold in person via the Sell on Africans Supermarket app.
B. Subscriptions or other transactions in which the buyer submits a single
payment for recurring deliveries (like item-of-the-month clubs).
C. Transactions processed outside of Africans Supermarket Payments, for
example, through standalone PayPal or a personal check.
D. Any order or transaction that is fulfilled by the seller despite notice from
Africans Supermarket that the order or transaction in question is invalid,
fraudulent, or under investigation.
Seller Protection Benefits
your shop and the order in question satisfy the eligibility requirements, Africans
Supermarket will try to help you resolve Non-Delivery cases, Not as Described
cases, and chargebacks. We may have to request additional information or
assistance from you. For Non-Delivery or Not as Described cases, we'll need you
to respond to our inquiries within 3 calendar days or the time frame noted by Africans
Supermarket in the case. If a chargeback is filed against you,
we will need you to respond to any inquiries within 3 calendar days or the time
frame indicated by Africans Supermarket. If you don't give us the necessary
information in time, we may not be able to help resolve the dispute. Please
keep in mind that we can't guarantee a resolution in your favor.